United Kingdom..
Return and Exchange:
Should any item have manufacturing defects we will honor a 30-day money back guarantee on all products sold on its website upon receipt. In all cases the refund of the money will NOT include the shipping cost. Under no circumstances will a refund be granted after this time. To apply for this benefit the product should be in the original condition and packaging with no signs of user wear. The credit will be applied once the unused case has been received and checked. In case the retail packaging is not included, a 30% restocking fee will be charged. For full Return Policy please read Terms and Conditions.
Should any item have manufacturing defects we will honor a 30-day money back guarantee on all products sold on its website upon receipt. In all cases the refund of the money will NOT include the shipping cost. Under no circumstances will a refund be granted after this time. To apply for this benefit the product should be in the original condition and packaging with no signs of user wear. The credit will be applied once the unused case has been received and checked. In case the retail packaging is not included, a 30% restocking fee will be charged. For full Return Policy please read Terms and Conditions.
What is a Custom Product:
A custom product is a piece of work that results from the exclusive Vaja Customization service. This allows you to build the product by selecting among numerous options according to your personal needs. Our master artisans will then handicraft your exact request making your own creation real.
A custom product is a piece of work that results from the exclusive Vaja Customization service. This allows you to build the product by selecting among numerous options according to your personal needs. Our master artisans will then handicraft your exact request making your own creation real.
Why does it take so long?
Each customized product is specially handicrafted for the customer who requires it. All of our products are handmade by a group of craftsmen specially selected for this purpose. There are many stages involved in the customization process: leather selection and special arrangement according to the model and features selected, case molding and assembling, finishing, quality and functionality testing. Attention to even the smallest details is always present in each of these steps. This special handmade work is reflected in the time frame set for custom cases. This frame may vary according to demand.
Each customized product is specially handicrafted for the customer who requires it. All of our products are handmade by a group of craftsmen specially selected for this purpose. There are many stages involved in the customization process: leather selection and special arrangement according to the model and features selected, case molding and assembling, finishing, quality and functionality testing. Attention to even the smallest details is always present in each of these steps. This special handmade work is reflected in the time frame set for custom cases. This frame may vary according to demand.
Cancellation or Changes to Custom Orders:
If, after reviewing your custom order confirmation email, you want to cancel it or if you need to make any modifications, you must notify us within 24 hours of entering the order to sales @vaja.uk.com. We cannot accept any changes or cancellations after this timeframe because the product will already have begun handicraft process. Please note that any modification requests made during the acceptable 24 hour period will only be viable as long as the new option is listed on our site and the selected case design itself allows it.
If, after reviewing your custom order confirmation email, you want to cancel it or if you need to make any modifications, you must notify us within 24 hours of entering the order to sales @vaja.uk.com. We cannot accept any changes or cancellations after this timeframe because the product will already have begun handicraft process. Please note that any modification requests made during the acceptable 24 hour period will only be viable as long as the new option is listed on our site and the selected case design itself allows it.
Who is Vaja
Vaja is an Argentina based company with years of experience in manufacturing the finest leather goods. Well established in North American and now entering the European market.
Vaja is an Argentina based company with years of experience in manufacturing the finest leather goods. Well established in North American and now entering the European market.
Vaja cases are hand crafted to the highest specification for individual products. Each case is crafted by skilled leather artisans using only the top 10% of the full grain cowhide.
RAIDIUS Vision Ltd based in central London has been appointed as the exclusive UK agent for Vaja and will take care of sales, customer services and any warranty related issues.